Co-operative Assistance Network Limited

CAN has been operating a website using content management technology for a little over two years and we would now like to do some research into people's experiences of using it by running a secret shopper programme. Would you like to be a secret shopper?

In particular, we are looking for people who are or can realistically pretend to be past, current or potential customers of any of the following types:

• Co-operatives or Social Enterprises purchasing services for themselves
• Organisations purchasing services for delivery to clients or beneficiaries other than themselves
• Credit Unions.

If you are such a person and you have a few minutes to spare, we would be immensely grateful if you were to:

• Consider what product or service you may be interested to purchase or find out more about
• Browse our website to find it or find out about it
• Make an enquiry as if you are considering placing an order
• Report back to us about your experience.

We would like to know:

• What type of customer you are or were pretending to be
• What product or service you were enquiring about
• How easy or difficult it was to find the information you were looking for on the website
• The quality of that information
• How satisfied you were with the results of your enquiry
• Your overall impression of the whole experience.

As a reward, we are prepared to answer for free any question that you add to your report that we would normally charge a consultancy fee to answer.

Please email your report to Austen Cordasco: This email address is being protected from spambots. You need JavaScript enabled to view it..

Thank you so much!